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FREQUENTLY ASKED QUESTIONS

Q – Is there a purchase requirement?

A – Yes, one box.

 

Q – How can I place an order?

A – Call us toll free at (800)255-5274, fax us at (847)956-6050, or email us at bsi@icsp.net

 

Q – Do you accept credit cards?

A – No.  However, you can simply give us a Purchase Order Number and we will invoice you.

 

Q – Do I have to buy the HemoTemp® II Activator to heat the irreversible portion of the HemoTemp® II indicator or can I use another heat source?

A – We STRONGLY RECOMMEND that you use the HemoTemp® II Activator because it has been designed to give you temperature uniformity and the precise temperature necessary for proper heat activation of the HemoTemp® II indicator.  However, if you have another heat source, such as a water bath or incubator that is a MINIMUM OF 38°C or above, the indicators can be heated using these sources.  If the irreversible portion of the indicator is not heated properly, the indicator will not function properly.

 

Q – If I heat the HemoTemp® II indicator and then put it down for a few minutes, can I put it on the cold blood bag, or should I reheat the indicator?

A – If the indicator is left outside the heat source you must reheat the indicator.  Simply remove the indicator from the heat source and allow 60-80 seconds for the flower to become blue in color; then remove the laminated backing and immediately quench (meaning put it on the refrigerated blood bag 4°C or below).  To fully activate the irreversible indicator, you must both heat activate it and quench it.  Simply heating the indicator is not activating it.  As long as the backing is still on the indicator, you can heat it thoroughly again.

 

Q – Can you make specialty indicators or OEM products?

A – Yes. Please contact us to indicate your specific requirements.